Shopping FAQ 素貨須知

【 訂購 PLACING ORDER 】

  • 按 Order 選購產品後,並按購物車,右上角亦會出現購物車視窗
    Click Order to select your item and Add to cart. You should also see a window pop down from your top right corner.
  • 按視窗內 View Cart 可以選擇取貨安排及付款。
    Once item is added into your shopping cart, click View cart to choose your preferred pick-up method and proceed to payment.
  • 下單程序完成後,你會收到我們的訂購確認電郵,表示付款已被確認。沒有收到電郵即表示你沒有成功完成訂購/ 付款程序,需要重新訂購。
    Upon completing the order and payment, you will receive a confirmation email, indicating your order is placed. If not, you may need to place the order again.
  • 產品需要最少四日前下單,個別產品或需一星期準備,每日截單時間為下午六時。於截單時間後下單需多預留一個工作天。
    As our products are custom-made, please allow 4 days to prepare prior your pickup date. Our order cut-off time is 6pm every day. For order made after the cut-off time, please reserve 1 additional working day.
    • 請注意:所有訂單一經付款確認,我們不接受取消訂單及退款。如要更改取貨日期,請於最少 48 小時前通知我們,否則我們可能需要收取行政費用。我們亦保留拒絕更改取貨日期及時間的權利。
      Please note we do not accept cancellation / refund once the order is confirmed. If you would like to reschedule your pickup date, please let us know 48 hours in advance or penalty charges may incur. We reserve the right to decline any reschedule request due to limited order availability.


      如有疑問,請聯絡我們查詢。
      For enquiry, please contact us.


      【 食養諮詢 FOOD THERAPY 】

      以下條款將可應用於所有食養諮詢服務。
      The following terms and conditions apply to all Food Therapy sessions, as well as customised sessions.

      每項食養諮詢服務包括3小時的諮詢時間。在3小時的範圍內,你可以自由調節最適合你的食養諮詢節數組合,我們的食養諮詢顧問亦可以為你提供建議。
      Each consultation includes up to 3 consulting hours. You can structure the way that works best for you. Our consultant can also give guidance as well.

      所有食養諮詢節數必須於4星期內完成,否則將當另一食養諮詢服務並重新計算。對於未能完成的節數,我們恕不接受取消訂單及退款。
      All meetings must be completed within 4 weeks or the follow up session will be considered as a new session. Follow-up meeting is non-refundable if unfulfilled.


      如有疑問,請聯絡我們查詢。
      For enquiry, please contact us.


        【 取貨 HOW TO PICKUP 】

        我們提供上門自取或送遞服務(需額外收費)
        We offer pickup and courier service (with additional charge).

        • 上門自取 PICKUP

          我們的店鋪位於觀塘(離觀塘地鐵站牛頭角地鐵站約五分鐘路程),我們會於收到你的訂單後將店鋪地址發送到你的電郵。請於取貨時出示你的電郵和訂單編號以作核對。

          Our shop is located at Kwun Tong, about 5 minutes from either Kwun Tong / Ngau Tau Kok MTR Station. Detailed address will be sent to you via email upon receiving your order confirmation. Please present the confirmation email and the order number upon your arrival.

        • 送遞服務 DELIVERY 

          每次訂購金額滿港幣$600元或以上,可享免運費優惠 (只限港島及九龍)。低於港幣600元的訂購,每張訂單之運費可參考以下收費表。
          Delivery charge will be included if you purchase HK$600 or above in one order. For every purchase below HK$600, please refer to the price list below.

        送遞安排 DELIVERY ARRANGEMENT
          • 我們會於每個星期以下日子及時間於香港各地作送遞服務:逢星期二及五 12pm - 7pm

            *本店規模尚小,希望在能力範圍內為你提供最大的方便,在方便你和平衡運費成本的情況下,我們在安排有機會調動你的送遞時間,並會預先和你確認並先收取運費。確認後我們會向你收取運費。如送遞地址需要更改,請於 48小前通知,否則我們會收取行政費用。確認地址後的運費恕不設退款。
          • Here is our weekly delivery schedule: Every Tuesday & Friday 12pm - 7pm

            *We are still a startup business. While we are trying our best to accommodate your requests, we also need to take into account our courier cost. Hence, we might make adjustments to your delivery schedule and will be sure to get a confirmation from you first. We will then send you the instruction to pay for delivery fee. If you would like to change the delivery address, please let us know 48 hours in advance or additional charges may be applied. No refunds can be made upon confirming the delivery address.
          • 我們於出發前會先通知你,為確保運送過程流暢,請確保您下單時所填寫的聯絡資料正確無誤。如我們的產品在以上任何運送過程中有任何損毁,本店恕不負責或退款。

            We can help arrange delivery service (either GoGoVan or Lalamove).

            Since delivery charge is not included in our price tag, additional charge will be applied for this service. We will let you know the delivery charge on the day and please prepare the delivery fee in cash upon the pickup.

            To ensure a seamless delivery experience, please ensure your contact details are correct when placing the order. Please also take note on the delivery status on your pickup date as additional waiting charge may be charged by the courier company. In case of any damage of the products caused during the delivery any of the above delivery options or disputes relating to the courier company, Soulistic do not take any responsibility and liability. 

            亦可按此瀏覽我們的取貨安排圖表
            Also check out our pickup / delivery flow here.

             

             

            【 付款方法 PAYMENT METHODS 】

            你可以透過 Visa 、Mastercard、 PayMe、轉數快 及 銀行過數付款。

            除私人晚宴/ 活動餐飲服務外,所有訂單必須先付全數方示為確認訂購。

            We accept Visa, Mastercard, PayMe, FPS and bank deposit for payment. 


            Apart from event catering and private events, please pay in full terms for all orders. 

             



            【 疫情、惡劣天氣及颱風等特別安排 COVID-19 / BAD WEATHER ARRANGEMENT 】

            * 因應現時疫情持續,請各位前來取貨時必須戴上口罩,我們亦會為所有客人量度體溫。如非閣下本人前來取貨,請列明取貨人的名字和聯絡電話

            當八號或以上烈風或暴風信號 / 黑色暴雨警告生效時,取貨及送貨服務將暫停 。如因惡劣天氣導致未能發貨,我們將會聯絡您更改取貨日期但不接受因惡劣天氣而取消訂單或退款。

            如天文台於營業時間內,中午12時前取消以上暴風信號 或 暴雨警告,除非情況仍然惡劣,我們將於下午2時恢復營業。

            如因突發交通或特別事故而未能準時到達,或未能前來提取你的訂購,請盡快聯絡我們。我們的店鋪離 觀塘地鐵站 或 牛頭角地鐵站 約五分鐘路程,如果觀塘因突發事故而關閉,我們建議你可以在 牛頭角地鐵站 出閘,步行5分鐘便可抵達我們的小店。我們恕不接受因突發交通或特別事故而取消訂單或退款。

            * In view of the latest development of COVID-19 outbreak, please wear a mask upon your arrival for pickup. We will also measure your body temperature before your entrance. If you are delegating a third party for pickup, please let us know their name and contact details.

            In case of black rainstorm or typhoon signal no.8 or above, delivery and pick-up will be suspended. We will contact you to make new delivery and pick-up arrangement. We do not accept cancellation and refund due to bad weather.

            If the HK Observatory cancels the above bad weather signals before 12pm during our opening hours, unless the situation was still not ideal, we will resume our operations at 2pm that day.

            In case of any special traffic / transportation arrangement, whether your arrival time is delayed or unable to arrive, please contact us as soon as possible. With reference to previous experience, Kwun Tong MTR station might have a higher chance of closure, we recommend you to get off at Ngau Tau Kok MTR Station which will take you a 5-minute walk to our shop. We do not accept cancellation and refund due to special traffic / transportation arrangement.



            【 退款政策 REFUND POLICY 】

            所有訂單一經付款確認,我們恕不接受取消訂單及退款。
            We do not accept cancellation or refund request once the order is confirmed. 

            如我們的產品在送貨的過程中有任何損毀,本店恕不負責或退款。除了確保你的訂購安全到達和交收,對於你和速遞公司之間糾紛,恕與本店無關。
            We do not take any responsibility and we are not liable for any damage of the products caused during delivery. In case of any disputes between you and the courier company, apart from ensuring the product is arrived in your good hands, Soulistic do not take any responsibility and liability.

            按此了解更多 Click to learn more


            【 有關食材及其他事宜 INGREDIENTS & MISCELLANEOUS 】

            我們所有產品均在持牌食物製造廠製作。
            Our products are produced in a Licensed Food Factory.

            所有產品均為人手製作,每次的製成品或跟產品參考圖略有不同。網站圖片只作參考之用。
            All of our products are all handmade. The look of the product might vary slightly from the reference photo on our website.

            食材及裝飾或會因供應不穩定或其他原因而有所變動,恕不作另行通知。
            Ingredients and decorations on our products may be changed due to limited supply or other reasons without further notice.

            按此了解更多 Click to learn more

             

            更詳細之服務條款,請按此查閱
            我們會定期檢討及修改有關服務條款及細則。
            如有任何更改,恕不另行通知。
            對於任何爭議,Soulistic 將保留最後的決定權。
            _

            For more details on our terms and conditions, please click here.
            Soulistic will review our terms and conditions on regular basis without prior notice.
            In case of any disputes, Soulistic reserves the rights of final decision.